Order and Delivery Updates
An online store answers “where is my order?” on WhatsApp with live carrier tracking, cutting its most common ticket to zero manual effort.
AI Customer Experience
Customers expect fast, accurate answers on whichever channel they choose. Skyllect builds AI assistants that reply instantly across chat, WhatsApp and email using your real order, account and policy data, and pass anything sensitive to your team with the full context attached.
- Website chat, WhatsApp, email and social messages
- Order, booking and account questions
- Returns, complaints and service requests
- Multilingual replies in your brand voice
- Handover to a person with the conversation summarised
One Assistant, Every ChannelAnswers From Your Real DataActions, Not Just AnswersSmart Human Handover
- Instant replies, including out of hours
- 24/7Instant replies, including out of hours
- Chat, WhatsApp and email in one assistant
- OmnichannelChat, WhatsApp and email in one assistant
- Conversations logged and reviewable
- 100%Conversations logged and reviewable
- Handovers, with the context attached
- WarmHandovers, with the context attached
Key features
One Assistant, Every Channel
The same assistant answers on your website, WhatsApp, email and social inboxes, so customers get consistent answers wherever they ask.
Answers From Your Real Data
Connects to your order system, CRM and help centre, so replies quote real order statuses, bookings and policies, not generic text.
Actions, Not Just Answers
Updates addresses, books appointments, starts returns and raises tickets inside your existing tools, within the limits you set.
Smart Human Handover
Detects frustration, high-value customers and sensitive topics, and routes them to the right person with a summary ready.
Multilingual Support
Replies in your customers' language and keeps your tone of voice, without separate teams for each market.
Full Conversation Log
Every reply is recorded with the data it used, so you can review quality and spot the questions worth fixing at the source.
Real-world use cases
Appointment Booking
A clinic or service business lets customers book, move and cancel appointments in chat, with confirmations sent automatically.
After-hours Support
Evening and weekend enquiries get an immediate, useful answer instead of waiting until Monday morning.
Complaint Triage
Complaints are acknowledged instantly, categorised by urgency, and passed to the right team with order history attached.
What your business gets
- Faster Responses
Customers get answers in seconds, at any hour, on the channel they already use.
- Lower Support Costs
Repetitive questions are handled automatically, so the same team can support far more customers.
- Happier Support Team
Agents spend their time on the conversations that need judgement, not on copy-paste replies.
- Better Customer Insight
See what customers ask most, where they get stuck, and which issues to fix permanently.
How it works
01
Map Your Enquiries
We review your most common questions and decide what the AI handles alone and what goes to a person.
02
Connect Your Systems
Read and write access to your helpdesk, store, CRM and booking tools. No migration needed.
03
Launch on Your Channels
Go live on website chat, WhatsApp and email, starting with a supervised period alongside your team.
04
Review and Improve
We review real conversations every week and close gaps in answers and actions.
Connects with
- WhatsApp Business
- Website chat
- Gmail / Outlook
- Zendesk
- Freshdesk
- Shopify
- HubSpot
- Salesforce
Explore other solutions
See what Customer Experience could do for your business
Tell us how your team works today. We'll show you where AI saves the most time, with no obligation.