Skyllect

AI for E-Commerce

Online retail runs on volume, and volume is exactly what breaks a support team. Skyllect handles the repeating work — order enquiries, product questions, returns, follow-ups — against your live systems, and escalates anything that genuinely needs a person.

  • Customer support automation
  • Order and delivery enquiries
  • Product and availability questions
  • Returns, refunds and exchanges
  • Sales and lead follow-up
Book a ConsultationSee How Automation Works
AI supporting e-commerce customer support and order operations
First response, including peak periods
24/7First response, including peak periods
Answers from real order and stock state
Live dataAnswers from real order and stock state
Refunds and returns within policy
Your rulesRefunds and returns within policy
Agents keep a single inbox
One queueAgents keep a single inbox

Where it earns its place

Support That Scales With Volume

Absorbs the repeat questions that make up most of the queue, so response times hold through sales periods and seasonal peaks.

Order Operations

Checks status against your order system and carrier tracking, and flags the exceptions that need somebody to intervene.

Converting Pre-purchase Questions

Answers sizing, stock and delivery questions immediately, at the point where a slow reply loses the sale.

Post-purchase Follow-up

Handles delivery confirmation, review requests and reorder prompts without another tool or another person to run it.

How it works

  1. 01

    Connect Your Store

    Read access to your platform, order management, catalogue and helpdesk. Nothing gets migrated and nothing gets replaced.

  2. 02

    Encode Your Policies

    Returns windows, refund limits, discount rules. The AI works to your policy rather than improvising an answer.

  3. 03

    Work Inside Your Helpdesk

    Replies are drafted or sent from the tool your agents already use, so there is one queue and one history.

  4. 04

    Measure and Extend

    Start with the highest-volume question types, measure resolution, and widen scope only where the results justify it.

Connects with

  • Shopify
  • WooCommerce
  • Magento
  • Zendesk
  • Gorgias
  • Carrier tracking APIs
  • Your ERP
  • Email and WhatsApp