“Where is my order?”
Reads the order from your platform, checks the carrier's current tracking, and answers with a real delivery position rather than a generic status.
AI Customer Support for E-commerce Stores
Most support tickets in retail are the same handful of questions asked thousands of times. Skyllect handles those against your live order and catalogue data, and hands anything unusual straight to a person with the context already gathered.
- Order status and tracking
- Product questions and availability
- Returns, refunds and exchanges
- Customer enquiry automation
- Escalation to a human agent
Workflow Goals
Illustrative capabilities; scope and performance targets are agreed and tested for each implementation.
- First response, including out of hours
- 24/7First response, including out of hours
- Repeat questions handled end to end
- Top 5Repeat questions handled end to end
- Conversation history for quality checks
- ReviewableConversation history for quality checks
- Refunds issued without your rules
- 0Refunds issued without your rules
E-commerce Support Use Cases
Returns Without a Queue
Checks the item against your returns policy, confirms eligibility, issues the label, and books the refund once the parcel is scanned.
Pre-purchase Questions
Answers sizing, stock, compatibility and delivery-window questions from the catalogue, so the enquiry converts instead of waiting overnight.
Peak Season Cover
Absorbs the volume spike around sales and holidays without temporary hires, with capacity and response targets tested before launch.
How We Implement E-commerce Support
01
Connect Your Stack
Read access to your store platform, order management, carrier tracking and helpdesk. No migration and no replacement of tools that already work.
02
Set the Boundaries
You decide what the AI can answer alone, what needs approval, and what it must never touch - refunds above a threshold, for example.
03
Run Alongside Your Team
It drafts or sends replies inside your existing helpdesk, so agents keep one inbox and see everything the AI has done.
04
Review and Tighten
Every conversation is logged with the data it used. You review the edge cases and we narrow the gaps from real transcripts.
How We Handle Your Data and Systems
- Your Choice of Hosting
We can run your AI agents on our infrastructure, or set them up on your own servers and manage them for you. Either way, access and compliance are configured for the regions you operate in.
- The Right Model for the Job
We recommend an AI model only after we understand your workflow, its complexity and its risks, so you get the model that fits the task rather than one picked in advance.
- Your Data Stays Yours
You own your business, customer and patient data. How long data and conversation logs are kept is set by your policies and the regulations in your region.
- Need-to-Know Access
Access to your systems and data is restricted to the lead responsible for your project, and only for the work you have agreed with us.
Integration Options
Integration depends on available APIs, access permissions and your software configuration. Explore backend integration and database development.
- Shopify
- WooCommerce
- Magento
- Zendesk
- Gorgias
- Freshdesk
- Carrier tracking APIs
- Your ERP