Skyllect

E-commerce Customer Support AI

Most support tickets in retail are the same handful of questions asked thousands of times. Skyllect handles those against your live order and catalogue data, and hands anything unusual straight to a person with the context already gathered.

  • Order status and tracking
  • Product questions and availability
  • Returns, refunds and exchanges
  • Customer enquiry automation
  • Escalation to a human agent
Book a ConsultationSee How Automation Works
E-commerce customer support AI working across order and catalogue systems
First response, including out of hours
24/7First response, including out of hours
Repeat questions handled end to end
Top 5Repeat questions handled end to end
Conversations logged and reviewable
100%Conversations logged and reviewable
Refunds issued without your rules
0Refunds issued without your rules

Where it earns its place

“Where is my order?”

Reads the order from your platform, checks the carrier's current tracking, and answers with a real delivery position rather than a generic status.

Returns Without a Queue

Checks the item against your returns policy, confirms eligibility, issues the label, and books the refund once the parcel is scanned.

Pre-purchase Questions

Answers sizing, stock, compatibility and delivery-window questions from the catalogue, so the enquiry converts instead of waiting overnight.

Peak Season Cover

Absorbs the volume spike around sales and holidays without temporary hires, keeping first-response times flat when contact rates triple.

How it works

  1. 01

    Connect Your Stack

    Read access to your store platform, order management, carrier tracking and helpdesk. No migration and no replacement of tools that already work.

  2. 02

    Set the Boundaries

    You decide what the AI can answer alone, what needs approval, and what it must never touch — refunds above a threshold, for example.

  3. 03

    Run Alongside Your Team

    It drafts or sends replies inside your existing helpdesk, so agents keep one inbox and see everything the AI has done.

  4. 04

    Review and Tighten

    Every conversation is logged with the data it used. You review the edge cases and we narrow the gaps from real transcripts.

Connects with

  • Shopify
  • WooCommerce
  • Magento
  • Zendesk
  • Gorgias
  • Freshdesk
  • Carrier tracking APIs
  • Your ERP