Skyllect

WhatsApp Support AI Solutions

For a lot of businesses WhatsApp is already where customers ask. The problem is that it is a phone somebody has to watch. Skyllect puts an AI on that number that answers from your real systems and passes the conversation over the moment it should.

  • Automated customer conversations
  • Order and status enquiries
  • Product and service information
  • Lead qualification
  • Human handoff when required
Book a ConsultationSee How Automation Works
WhatsApp support AI handling customer conversations
Time to first reply, day or night
SecondsTime to first reply, day or night
No new app for your customers to learn
1 numberNo new app for your customers to learn
Context carried into every handoff
Full threadContext carried into every handoff
Messaging within platform policy
Opt-inMessaging within platform policy

Where it earns its place

Enquiries Answered on the Channel People Use

Customers message the number they already have. They get an answer in seconds instead of being pushed to a web form or a phone queue.

Qualifying Inbound Leads

Asks the few questions your sales team would ask anyway, then routes a qualified lead with the answers already attached.

Order Updates Without Chasing

Looks up the order and replies with its current position, so your team stops relaying the same information by hand.

After-hours Cover

Handles what it can overnight and queues the rest with full context, so mornings start with a triaged list rather than a backlog.

How it works

  1. 01

    Connect the Business Number

    Set up on the WhatsApp Business Platform against your existing number, with message templates approved for the notifications you send.

  2. 02

    Ground It in Your Data

    The assistant answers from your order system, catalogue and documented policies — not from a general model guessing at your business.

  3. 03

    Define the Handoff

    You set the triggers for passing to a person: sentiment, value, topic, or the customer simply asking. Transfer carries the whole thread.

  4. 04

    Measure and Improve

    Resolution rate, handoff rate and response time are reported per topic, so it is obvious where the assistant earns its place and where it does not.

Connects with

  • WhatsApp Business Platform
  • Twilio
  • 360dialog
  • Your CRM
  • Order management
  • Helpdesk
  • Calendar
  • Payment links