Skyllect

Voice Agent AI Solutions

Phone lines are where the most urgent enquiries arrive and where customers wait longest. A Skyllect voice agent answers on the first ring, verifies who it is speaking to, and completes the routine calls end to end — passing the rest to your team with the call already summarised.

  • Incoming customer calls
  • Customer verification
  • Information retrieval
  • Appointment, order and support workflows
  • Escalation to a human agent
Book a ConsultationSee How Automation Works
AI voice agent handling incoming customer calls
Answered, with no phone tree
First ringAnswered, with no phone tree
Before any account detail is shared
VerifiedBefore any account detail is shared
Transfers, with the call summarised
WarmTransfers, with the call summarised
Transcribed and reviewable
RecordedTranscribed and reviewable

Where it earns its place

Calls Answered on the First Ring

No hold music and no phone tree. The caller states what they need in their own words and the agent acts on it.

Booking and Rescheduling

Checks live availability, books, moves or cancels the appointment, and confirms by text before the call ends.

Order and Account Enquiries

Verifies the caller against your records, then reads back the order, balance or case status from the system of record.

Overflow and Out of Hours

Takes the calls your team cannot reach at peak or overnight, so the alternative is not a voicemail nobody returns.

How it works

  1. 01

    Route a Number

    Point a new number at the agent, or overflow your existing line to it after a set number of rings. Your current telephony stays in place.

  2. 02

    Verify Before Acting

    The caller is identified against your records before any account detail is read out, and the verification standard is yours to set.

  3. 03

    Complete or Escalate

    Routine workflows finish on the call. Anything outside them transfers to the right person warm, with a summary already written.

  4. 04

    Review the Recordings

    Calls are transcribed and logged against the actions taken, so quality review works the same way it does for your human agents.

Connects with

  • Twilio Voice
  • SIP trunking
  • Your CRM
  • Calendar and scheduling
  • Order management
  • Helpdesk
  • Payment processing
  • SMS confirmation